Refund Policy
SolveMPire Pvt. Ltd. — Read carefully before making any payment.
All Payments Are Final & Non-Refundable
By completing any payment to SolveMPire, you explicitly acknowledge and agree that the transaction is final. No refunds will be issued except in the limited exception cases defined in Section 04 of this policy.
01. GENERAL POLICY
All payments made to SolveMPire Pvt. Ltd. for any programme, product, service, or digital offering are final and non-refundable, unless explicitly required by applicable Indian law. By completing payment, you acknowledge that you have read, understood, and accepted this Refund Policy in full. Payment constitutes a binding commitment and confirms your reservation of access to the relevant service or programme.
02. CONDITIONS WHERE REFUNDS WILL NOT BE PROVIDED
Refunds will not be issued under any of the following circumstances:
- Change of mind after payment is confirmed
- Lack of participation or engagement in the programme
- Personal scheduling conflicts or time management issues
- Failure to complete programme requirements or assignments
- Dissatisfaction based on unmet personal expectations not communicated prior to payment
- Technical issues originating on the user's device or internet connection
- Absence from sessions, workshops, or Demo Day events
03. SERVICE ACCESS COMMENCEMENT
Upon successful payment confirmation, your seat is immediately reserved and operational resources are allocated. Programme planning, mentor assignment, team formation, and resource provisioning are initiated at the point of payment. This makes all transactions non-reversible by design. The allocation of these resources justifies the non-refundable nature of all payments made to SolveMPire.
04. EXCEPTION CASES
Refunds may be considered at the sole discretion of SolveMPire only under the following strictly limited circumstances: (a) a verified duplicate payment is confirmed by our payment gateway records, or (b) a payment is confirmed as successful by the gateway but the corresponding service or access was not delivered due to a verifiable system error attributable to SolveMPire. All exception requests must be submitted in writing to founder@solvempire.com within 7 days of the transaction and will be reviewed within 14 business days. SolveMPire's decision in all exception cases is final.
05. PAYMENT FAILURES & GATEWAY ISSUES
SolveMPire is not responsible for failed transactions, payment gateway errors, banking delays, or technical failures that occur outside our systems. If your payment fails but funds are debited from your account, you must contact your bank or payment provider directly. SolveMPire will provide gateway transaction reference numbers upon email request to assist with such enquiries.
06. CHARGEBACKS & DISPUTES
Initiating a chargeback, payment dispute, or reversal with your bank or payment provider without first formally contacting SolveMPire will be treated as a breach of these Terms. Such action may result in permanent account suspension, restriction from all future SolveMPire programmes and services, and potential legal proceedings to recover associated costs. SolveMPire reserves the right to provide all transaction records and communications to the relevant payment authority during dispute resolution.
07. PROGRAMME CANCELLATION BY SOLVEMPIRE
In the unlikely event that SolveMPire cancels a programme prior to commencement due to circumstances within its control, enrolled participants will be offered either a full refund, a credit towards a future programme, or transfer to an alternative cohort at their discretion. SolveMPire reserves the right to reschedule, modify, or substitute programme components without triggering refund eligibility.
08. GOVERNING LAW
This Refund Policy is governed by the laws of India. Any disputes arising from payment or refund matters shall be subject to the exclusive jurisdiction of competent courts in Andhra Pradesh, India. By making a payment to SolveMPire, you agree to this jurisdiction and waive any right to pursue disputes in alternative forums.
09. CONTACT FOR BILLING QUERIES
For all billing-related enquiries, payment confirmations, or formal refund requests (under eligible exception conditions), contact us at: founder@solvempire.com. Please include your full name, registered email address, payment reference number, and a clear description of your query. We endeavour to respond to all billing enquiries within 5 business days.
Final Confirmation
By proceeding with any payment to SolveMPire, you confirm that you have read and understood this Refund Policy in its entirety and agree that all payments are final and non-refundable except in the strictly limited exception cases outlined in Section 04. If you have any questions before making a payment, contact us at founder@solvempire.com.